Privacy Policy
This site is designed to feel calm and simple. We only collect what’s needed to fulfill orders, support customers, and keep the store running securely.
1) Who we are
This Privacy Policy describes how Monique Elias (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit or make a purchase from this website (the “Site”).
Contact: info@moniqueelias.com
2) Information we collect
Depending on how you use the Site, we may collect:
- Order information: name, billing/shipping address, email, phone, items purchased, and order notes.
- Payment details: processed by our payment provider; we do not store full card numbers.
- Account information (if offered): login credentials and basic profile info.
- Device & usage data: IP address, browser type, pages viewed, and approximate location (derived from IP).
- Customer support: messages you send us and our replies.
3) How we use your information
- To process payments, fulfill orders, and ship purchases.
- To send order confirmations, shipping updates, and customer-service responses.
- To prevent fraud, abuse, and security incidents.
- To improve site performance, product presentation, and overall customer experience.
- If you opt in, to send studio/news updates (you can unsubscribe anytime).
4) Cookies & analytics
The Site may use cookies or similar technologies to remember preferences, support checkout, and understand how visitors use the Site. You can control cookies through your browser settings. Disabling cookies may affect certain site features (like cart/checkout).
5) Sharing your information
We share information only as needed to run the store and deliver orders, for example with:
- Payment processors (to handle transactions securely)
- Shipping carriers (to deliver packages)
- E-commerce/hosting providers (to host the Site and manage store operations)
- Analytics providers (to understand site usage)
We may also disclose information if required by law, to respond to lawful requests, or to protect our rights and safety.
6) Data retention
We retain order records for as long as needed for legitimate business purposes (such as accounting, tax, warranty/returns), and to comply with legal obligations. We may also keep limited records to prevent fraud and resolve disputes.
7) Your choices & rights
Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing. You can request this by contacting us at info@moniqueelias.com.
If you subscribe to emails, you can unsubscribe using the link in any email.
8) Security
We use reasonable safeguards to protect personal information. However, no method of transmission or storage is 100% secure.
9) Children’s privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from children.
10) International visitors
If you access the Site from outside the United States, your information may be processed in the United States or other locations where our service providers operate.
11) Changes to this policy
We may update this policy occasionally to reflect changes in the Site or legal requirements. The “Last updated” date will reflect the latest version.